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Spares & Fittings

Welcome to our spares shop! Here you'll be able to buy the correct fixtures and fittings for all of our products. Alternatively if a product has broken in its warranty period or has arrived broken you can speak to dedicated customer service team!

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Our Customer Service Values

Here at Kinder Valley our customers are our upmost priority, take a quick look at our customer service values below!







Customer Testimonials ★★★★★

There was a defect with the Moses basket I ordered and the customer service I received from Nina was outstanding. I received quick and thorough responses to my queries and she helped to resolve my issue to my satisfaction. I highly recommend Kinder Valley. Thank you. – Rhianwen

Customer Testimonials ★★★★★

As a service we often need to purchase supplies in for families in need. I am thankful of found your direct site, rather than purchasing from an another online supplier which was asking for a vast amount for postage on each unit! I will be purchasing direct in future. thanks. – Flying Start Charity

Customer Testimonials ★★★★★

I did leave a bad review, but today this company has changed my mind. Especially Nina, she has helped and responded to me all morning, even changing my order last minute due to me getting it wrong. Cannot fault this company at all. Thank you so much. -Cherie

Our beloved brand

At Kinder Valley, we are committed to providing outstanding customer service that exceeds expectations. Our values shape our interactions and define our commitment to our customers. By embracing these values, we aim to create meaningful connections with our customers, foster loyalty, and consistently exceed their expectations

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Help Center

Have you got a problem with one of our products? Do you need help? Simply follow the below steps to get in touch with our customer service team today!

Contact Us

To contact us simply email us on or alternatively you can Phone

Getting Ready

Upon emailing please send us your order confirmation email and order number.

Provide Evidence

Once we have acknowledged your query we will then ask you to send pictures of the issue/ product in question.


We aim to meet all of our customers need to the highest of standards and 99% of all customers queries are resolved.

Brand New Super Mario Bedding!

Check out our new Nintendo Super Mario single bedding sets!

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Brand New Disneys Encanto!

Check out our new Disneys Encanto single bedding sets!

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NEW Snoozie Bedside Crib

Check out our brand new Snoozie Bedside Crib! Available in 4 different colours that are perfect for any new or existing nursery!

Regularly Asked Questions

Take a look at some of our most regularly asked questions below!

Shipping times vary depending on your location and the shipping method you choose. You can view estimated delivery times during the checkout process or by tracking your order.

Confirmation emails will be sent once a full payment has been made and approved by our accounts team.

All goods come with either a 12-month or 6-month warranty covering manufacturing defects. The specifics of which warranty applies can be found in the product instruction manual. If goods are found to be faulty within the warranty period, customers are entitled to a repair, replacement, or refund. Customers must provide proof of purchase to make a warranty claim.

Customers have 30 days from the date of delivery to return any unwanted goods for a full refund. Goods must be returned in their original packaging, unused, and in a resalable condition. Customers are responsible for the cost of returning unwanted goods. You can ticket a return by simply emailing our dedicated Customer Care team but make sure you have your order confirmation and order number ready at hand.

Sydney Toddler Bed

Take a look at our Sydney Toddler Bed instruction manual!

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Palm Moses Basket

Take a look at our Palm Moses Basket instruction manual!

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Sydney Cot

Take a look at our Sydney Cot instruction manual!

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